SOM in the Press

Mumbai Airport Voted by Passengers as One of the World’s Best Airports in Service Quality

Photo © Robert Polidori | Mumbai International Airport Pvt. Ltd.

Source: Skift

Airports Council International (ACI) has announced the winners of its 2015 Airport Service Quality (ASQ) awards. ...The ASQ Survey covers 34 key service areas and 8 major categories including: access, check-in, security, airport facilities, food and beverage, retail and others.

Based on these parameters, the ASQ Award winners are recognized by ACI as world’s “best in class” for passenger experience. ...“Airports’ increasing concentration on ensuring a stellar passenger experience is part of a larger trend....Airports have evolved into complex, customer-focused businesses in their own right that in many cases are in competition with each other for passenger traffic."

Best Airport by Size

25–40 million passengers per year

  • First place (tie): Mumbai; New Delhi
  • Second place: Taiwan Taoyuan
  • Third place: Shanghai Hongqiao

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